TOPIC 2 in MSQ

Traditional Approach: TA; TQM Approach: TQA

Every title is management method.


Quality definition

TA: Product-oriented
TQA: Customer-oreiented

Priorities
TA: Second to cost
TQA: First among equals

Quality goals
TA: Short-term
TQA: Long-term

Emphasis
TA: Detection, Fire-fighting
TQA: Prevention

Errors
TA: Operations
TQA: System

Responsibility
TA: Quality control, personnel
TQA: Everyone

Problem sloving
TA: Managers
TQA: teams

Procurement
TA: Price
TQA: Life-cycle costs, partnership

Manager's role
TA: Plan, assign, control, enforce, adversarial relations
TQA: Delegate, coach, facilitate, mentor, co-operative relations

         

TOPIC 1 in MSQ

I will put some topic exercise in the Management Strategic Quality course here.

phone banking

key words of case presentation: good service, low cost, competitive

key words of QP: use technology to reduce the cost(low cost), little response time(such as 2min or lower) (good service)

key words of QC: forget

key words of QI: SMS for registering account

This course needs to do presentation, every topic needs a four-people-group, and it was the first time for me to attend this class, I know nobody there, after all, it is a elective course for my department.

Everytime when I need to find someone to form a group for presentation and so on, I strongly feel that I was abandoned by everyone else. Wish everything would become better.