TOPIC 2 in MSQ

Traditional Approach: TA; TQM Approach: TQA

Every title is management method.


Quality definition

TA: Product-oriented
TQA: Customer-oreiented

Priorities
TA: Second to cost
TQA: First among equals

Quality goals
TA: Short-term
TQA: Long-term

Emphasis
TA: Detection, Fire-fighting
TQA: Prevention

Errors
TA: Operations
TQA: System

Responsibility
TA: Quality control, personnel
TQA: Everyone

Problem sloving
TA: Managers
TQA: teams

Procurement
TA: Price
TQA: Life-cycle costs, partnership

Manager's role
TA: Plan, assign, control, enforce, adversarial relations
TQA: Delegate, coach, facilitate, mentor, co-operative relations