I will put some topic exercise in the Management Strategic Quality course here.
phone banking
key words of case presentation: good service, low cost, competitive
key words of QP: use technology to reduce the cost(low cost), little response time(such as 2min or lower) (good service)
key words of QC: forget
key words of QI: SMS for registering account
This course needs to do presentation, every topic needs a four-people-group, and it was the first time for me to attend this class, I know nobody there, after all, it is a elective course for my department.
Everytime when I need to find someone to form a group for presentation and so on, I strongly feel that I was abandoned by everyone else. Wish everything would become better.
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